Frequently Asked Questions 💌

Everything you might want to know before adding a little cosy magic to your basket.

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What are your wax melts made from?

Our melts are made from high-quality, cruelty-free soy wax and premium fragrance oils. Everything is hand-poured in small batches in our family studio.

How many melts come in a pack?

Each pack includes 4 small melts or 2 large melts, depending on the scent you choose. You can also build your own custom scent box if you’d like to try a mix.

How do I use wax melts?

Simply place 1–2 melts in your wax burner and enjoy. We recommend using an unscented tealight or a compatible electric warmer, and never leaving a burner unattended.

Do you dispatch quickly?

Absolutely - we aim to dispatch orders the same or next working day. All parcels are sent with Royal Mail Tracked delivery, and you’ll receive your tracking number by email as soon as it’s been posted.

What delivery service do you use?

We ship all orders with Royal Mail Tracked 48 as standard for reliable, fully tracked delivery. If you need your order a little sooner, you can upgrade to Royal Mail Tracked 24 at checkout.

Do you deliver internationally?

At the moment we ship within the UK only.

Do you offer free delivery?

Yes - we offer free UK Tracked 48 delivery on all orders over £20. You can also choose a Royal Mail Tracked 24 upgrade at checkout if you need your order a little sooner.

Can I send my order as a gift?

Absolutely. No prices are ever included, and we offer a free gift message service at checkout to make sending a present even easier.

Do you offer wholesale?

Yes - we offer friendly wholesale options for boutiques, gift shops, hamper businesses, salons, and subscription boxes. You can contact us directly or order through Faire.

Can I customise a scent box?

Yes - our Build Your Own Melt Bundle lets you mix-and-match your favourite scents in 2, 4, 6, and 8-pack bundles.

Can’t find what you’re looking for? Get in touch - we’d love to help!